Personally I have no problem with the Chesham shuttle service, only that sometimes it is inconsistent in a. the times it is supposed to arrive and leave, and b. the drivers often leave later to 'wait for the second/third Amersham service to arrive'. Now I'm not deliberately trying to be cruel to those passengers who are changing on the later Amersham trains, but sometimes it really confuses me that I rush to get the fast Amersham at Moorgate at 1715 just so I can get to the shuttle service at Chalfont 'on time' when I may as well have strolled to Moorgate as the shuttle will be late leaving as it waits for the later trains anyway! I know, a minor inconvenience really, but the drivers do tend to change the rules on the shuttle service in this regard. One driver will wait, the other the next day won't!
Well, that's my rant over, what I really care about is that the service is on time, efficient and doesn't get me sacked for being late to work every week! the 0719 is at least always on time so far, unlike the 0754. And the 0719 seems just as packed in the mornings too, which I was surprised by! I really underestimated how much the service was used at Chesham.... a very valuable service!
FYI it's the signallers' choice if the shuttle waits or goes, not the driver. As soon as the driver gets a clear signal, he will leave (unless a northbound train has just come in, in which case he will wait for the passengers to get on the shuttle)
And when you return, that's also four metres is it? For a start, if you're elderly or disabled getting under the subway to make the connection is very inconvenient and can mean you miss the connection; ask my 93 year old father-in-law who is otherwise fit and healthy but is not that fast on his feet.
Secondly, no, of course a short walk under the subway is not that inconvenient for most people. What is more inconvenient though is, in times of frequent disruption, arriving late at Chalfont following delays on the line and a complete lack of communication or understanding in London that there even is such a thing as the Shuttle, to find that the shuttle has departed two minutes before you got there. This has happened on numerous occasions including last week. That makes me 30 minutes home from London, on top of the delay already encountered owing to signal failure, track failure, not enough trains, broken down train, staff shortage, leaves etc. Stuck at Chalfont when it's -4 degrees is not funny. In any case, it is human nature to prefer to sit on one train and get off it at the end of the journey, not to have to change trains.
Most people do not have an in-built knowledge of the rail system so find changes, however straightforward, inconvenient preferring to sit tight until they arrive at their destination. That's why so many people travel by car even though in many cases it's more expensive and slower (and will come up with all sorts of fabricated reasons as to why it isn't). As someone who is strongly in favour of rail transport, I can see why many don't even consider using it.
If the shuttle leaves early/late or you miss your connection because your Amersham train was excessively late into Chalfont, you are entitled to a full refund of your single journey, which from Zone 1 at peak times is £6, off-peak it's £3.40. To claim this refund, you can either fill in a customer charter form which can be picked up at all stations, or you can fill the form out online (http://www.tfl.gov.u...nds/tuberefund/
). As there is a 30 minute interval in shuttle services, if you miss the shuttle, you will DEFINITELY be at least 30 minutes late to your destination (Chesham).
Simply fill that form in and they'll send you a voucher for the full single journey from London/ wherever you came from.