We noticed that both TV and broadband had gone down yesterday, Thursday. It was not working for an hour or so.. Their service status Page it would take 24 hours to fix.
Broadband has just gone down again.. The service status Page is still showing the same fault from yesterday. I have can imagine that reporting a new fault when they don't realise they fixed the previous one is only going to confuse matters.
Virgin Media Not Working
Started by
PaulEden
, Jun 22 2012 06:03 PM
9 replies to this topic
#1
PaulEden
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#2
Ado
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Posted 22 June 2012 - 09:27 PM
Yes we were down too. I have found over the last month or so I keep losing connection for a brief period of time. Painful.
#3
PaulEden
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Posted 22 June 2012 - 09:49 PM
Do you have the same as me right now.? Working tv but broken broadband?
#4
PaulEden
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Posted 23 June 2012 - 06:32 AM
Both are working this morning.
#5
Fran
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Posted 23 June 2012 - 09:51 AM
We have Virgin broadband (but not TV) and were without service for 2.5 hours on Thursday evening, then it when down early on Friday evening, but intermittently. And apparently it was down for a while earlier in the week as well.
#6
K&P
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Posted 23 June 2012 - 04:28 PM
TV was certainly down on Thursday eve. Even some of the recorded favourites didn't work?
#7
Zoom
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Posted 25 June 2012 - 08:09 PM
I have Virgin Media Business service... which means you actually get through to real people who have some nous when you ring support... So I got what sounded like a full and plausible explanation....
Excuse me if I haven't got all the details quite correct
Apparently they had a problem with the power supply at their 'hub'/'exchange' (whatever they call it)... the power supply went down and it switched to automatically to UPS (uninteruptable power supply)... they can only run on UPS for a while before they have to switch to a back-up generator. While switching from one to the other their was some disconnection and also the back-up generator cannot support the full service that the mains power supports so they had to disconnect some services.
They rigged up a temporary fix to the mains supply and restored full service.
But they then had to repeat the process the following day to make a permanent fix, again resulting in the loss of service for a while.
Excuse me if I haven't got all the details quite correct
Apparently they had a problem with the power supply at their 'hub'/'exchange' (whatever they call it)... the power supply went down and it switched to automatically to UPS (uninteruptable power supply)... they can only run on UPS for a while before they have to switch to a back-up generator. While switching from one to the other their was some disconnection and also the back-up generator cannot support the full service that the mains power supports so they had to disconnect some services.
They rigged up a temporary fix to the mains supply and restored full service.
But they then had to repeat the process the following day to make a permanent fix, again resulting in the loss of service for a while.
#8
David P
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Posted 25 June 2012 - 08:13 PM
While switching from one to the other their was some disconnection and also the back-up generator cannot support the full service that the mains power supports so they had to disconnect some services.
Sounds as though they use the same IT consultants as RBS.
David P
#9
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Posted 25 June 2012 - 08:29 PM
Sounds as though they use the same IT consultants as RBS.
yeah I love how RBS reported that as "a problem with a software upgrade" rather than "a monumental failure in our testing and release procedures"...
#10
AGHP7
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Posted 26 June 2012 - 09:11 AM
yeah I love how RBS reported that as "a problem with a software upgrade" rather than "a monumental failure in our testing and release procedures"...
That made me smile....Sounds like the practices of a certain foreign bank that I used to work for
